Terms & Conditions
is owned and operated by:
Sarah D Smith, 2,Wagstaffe Close, Harbury, Warwickshire +44 (0)7956 304020
The Contract Between You and Sarah D Smith Fine Jewellery
When placing an order with Sarah D Smith Fine Jewellery, you are entering into a contract with us to supply you with handmade jewellery items as described in the product details.
By placing an order with us, you agree that you have read these terms and conditions.
Our contract is with you and will become binding on you, subject to your statutory rights, once you click on the ‘Pay Now’ button.
All orders are subject to acceptance and to availability of the goods ordered. We are entitled to refuse any order placed by you until we have expressly accepted it. This may happen, for example, if an item is not in stock or is otherwise unavailable. In the rare circumstance of the product you ordered not being available, or if there has been a pricing error, we will contact you as soon as possible to discuss the appropriate action (e.g. full refund, a substitute product incurring a part refund or extra payment as required). You undertake that all details you provide to us for the purpose of purchasing goods or services offered on our web site are correct.
Contracts for the purchase of products through this site and any dispute or claim arising in connection with them, will be governed by English Law and will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Ordering Through The Website
Items can be ordered from the website of Sarah D Smith Fine Jewellery by adding the desired item to the shopping cart. If you change your mind these items can be removed from the cart at any time.
All prices on the website are shown in GBP and will be processed at the checkout in GBP at the current exchange rate.
No VAT is added as Sarah D Smith Fine Jewellery is currently not a VAT registered company.
Non-EU customers may have to pay local taxes within their own countries when the parcel arrives. Please contact your own Postal Service or Customs Office for further information on local customs charges and policies as Sarah D Smith Fine Jewellery is not responsible for any import duties or tax which may be applicable in your country.
Payment is via Paypal and Sarah D Smith is a Paypal Verified Business Account holder.
You will be returned to after completing payment of your order.
If you experience any difficulties when making a payment please contact us for help -
Tel 44+(0)7956 304020 Email
We aim to despatch items between 2-5 working days from receipt of payment but if your order is urgent please contact us and we will endeavour deliver it more quickly.
Sarah D Smith Fine Jewellery do not charge for delivery and items will be sent by Royal Mail Special Delivery or *International Signed For and a signature of receipt will be required.
*Insured and trackable whilst in the UK.
Dispatch times provided are an estimate, which can change without notice. However, we will contact you if there is an expected delay to your order being sent out.
We will email you to confirm dispatch of your order. You can then expect your item to arrive within 1-4 working days after receiving your confirmation for UK addresses or longer for International orders.
For custom orders, despatch times will be agreed with you during the design and making period.
Items are delivered to the shipping address you specify when ordering. Please ensure your address details are correct as we cannot be held responsible for non-delivery of orders when incorrect address details have been provided by the customer.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave your goods unattended.
Please check your items on delivery and any goods found to be missing or damaged should be notified to us immediately in writing so we can resolve the issue to your satisfaction quickly.
A paper confirmation of your order will be included in your delivery. This notifies you of the prices you have paid and our our returns policy.
Buying and receiving jewellery should be a pleasurable experience and we will always endeavour to help you find just what you are looking for.
For items that are not made to your specification, are customised, bespoke or specially commissioned items, If you change your mind, then, in accordance with the *Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, you must contact us in writing (by email or letter) within 14 days, beginning with the day after your receipt of the goods, to request a refund.
A refund will be carried out by us within 14 days of agreeing the return in writing.
The goods must be returned unworn and in perfect condition in their original packaging in order for us to process an exchange or refund.
We cannot exchange or refund specially commissioned pieces.
If the goods are faulty you must contact us within reasonable time scale.
In most cases a full refund, exchange or repair will be offered (depending on the time scale), this will be dealt with on a case by case basis.
If a refund is agreed
You must return the goods to us, failure to do so is a breach of your statutory duty, and you may be charged recovery costs.
It is your statutory duty to take reasonable care of the goods, until they are returned to us.
Goods are returned at your own cost unless in the unlikely event that items are faulty. For your own safety it is recommended all returns are sent Royal Mail Special Delivery.
Refund amounts will be issued via PayPal using the same details used when placing your original order and we will process your refund within 48 hours of receipt of the goods.
If you have any concerns please contact us at 44+(0)7956 304020
Please send your returns to
Sarah D Smith Fine Jewellery
Website Images and Descriptions
Please pay close attention to the measurements provided in each product's description for a true idea of the actual size of your jewellery when it arrives. Close up pictures are provided to allow you to see our jewellery clearly and this can make items look bigger than they really are.
Photographs may be of the actual item you will receive, or what we deem to be a close reproduction of that product if more than one has been made. Due to the irregularities in gemstones themselves, and the fact that each piece is handmade, we reserve the right to sell items with minor differences (such as slight differences in baroque pearls) to the products photographed.
Whilst we consider that our photographs accurately show the colours of the jewellery displayed on our website, they cannot be guaranteed 100% accurate, as this will vary depending on your individual computer's display settings.
Whilst we try to be as accurate as possible, all information provided is approximate and is given in good faith.
Sarah D Smith Fine Jewellery website does not contain any content unsuitable for minors or offensive materials.
Sarah D Smith Fine Jewellery assumes no liability for the correctness or completeness of the information provided. All content is subject to change without notice and is non-binding. Sarah D Smith Fine Jewellery reserves the right to modify, supplement or delete any and all contents of the website at Sarah D Smith Fine Jewellery’s discretion.
We cannot be held responsible for the content of any third party websites we provide links to from this site, and they are given in good faith.
Sarah D Smith Fine Jewellery is committed to protecting your privacy and security. We will never share or sell any personal information we receive, unless given specific permission to do so.